Frequently Asked Questions

The minimum age to register and use sixes6 is 18 years, or the higher minimum required by the operator's licence jurisdiction. Age verification is conducted during the KYC process. Providing a false date of birth is a serious breach of our Terms and Conditions. sixes6 strictly enforces its adults-only policy and will close accounts found to be held by minors.

No. Each individual is permitted to hold only one registered account on sixes6. Opening duplicate or multiple accounts — whether under the same or different personal details — is strictly prohibited. If duplicate accounts are detected, all associated accounts may be closed and any balances forfeited. If you have accidentally created a duplicate, contact support immediately to resolve it.

To complete KYC verification on sixes6, you will typically need to submit a government-issued photo identity document — such as your Pakistani CNIC (Computerised National Identity Card) or a valid passport — along with proof of your current address. A selfie or liveness check may also be required. All KYC documents are handled securely in accordance with our Privacy Policy.

To reset your password, click the 'Forgot Password' link on the login page. Enter the email address associated with your sixes6 account and you will receive a password reset link. The link is time-sensitive and valid for a short period. If you do not receive the email within a few minutes, check your spam or junk folder. If you still have issues, contact our 24/7 support team via live chat.

sixes6 offers a range of deposit options suited to Pakistani users. Available methods are displayed in the cashier at the time of deposit. Familiar Pakistani payment channels — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are referenced for context only. These providers do not endorse or support gambling transactions. Cryptocurrency options such as BTC and USDT are also available. Always verify which methods are active in the cashier at the time of your transaction.

Minimum deposit amounts on sixes6 vary by payment method and are displayed at the point of transaction in the cashier. All account balances and transaction amounts are denominated in PKR by default. There is no single universal minimum — check the cashier for the method-specific figure at the time you wish to deposit. Contact support if you have questions about a specific payment option.

Withdrawal processing times on sixes6 depend on the payment method selected and the completion status of your KYC verification. Once your identity is verified and your withdrawal request is approved, processing typically takes between a few hours and several business days depending on your chosen method. Cryptocurrency withdrawals are generally faster once confirmed on-chain. Timelines displayed in the cashier are targets, not guarantees.

Common reasons for withdrawal delays or declines on sixes6 include incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your payment method and the name on your account, or an ongoing security review. sixes6 may also apply additional review periods for larger withdrawal amounts. If your withdrawal has been delayed, contact support via live chat for a status update.

As a general rule, sixes6 requires withdrawals to be returned to the payment method used to make a deposit. This is an anti-fraud and anti-money-laundering requirement. Withdrawing to a different method is subject to operator-specific policies and may require additional verification. Contact support to discuss your specific situation before requesting a withdrawal to a different payment account.

sixes6 offers betting markets across a wide range of sports. Pakistani users will find markets for Pakistan cricket, PSL fixtures, ICC tournament matches including T20 World Cup and Champions Trophy events, international football, UFC bouts, tennis, basketball and more. Markets and availability vary by season and event calendar. Check the sports section of the Platform for the current schedule and available betting options.

Yes. sixes6 provides live in-play betting markets on selected sports events, including Pakistan cricket and PSL matches where available. In-play odds are updated continuously based on match conditions and can be subject to brief suspension during key moments such as wickets, goals or timeouts. Live streaming availability depends on the operator's content agreements at any given time.

The sixes6 casino section includes online slot games from leading software providers, live dealer games — including live roulette, live blackjack and live baccarat — as well as table game classics. RTP (Return to Player) figures for slot games are published on individual game pages. All casino game outcomes are determined by certified random number generators or live dealer processes. Game availability may vary.

Odds on sixes6 are displayed in decimal format by default, with fractional and American formats available in your account settings. Decimal odds represent the total payout per unit staked — for example, odds of 2.50 return PKR 2.50 for every PKR 1 wagered, including the original stake. Odds reflect both the implied probability of an outcome and the operator's margin. They change continuously based on market activity.

A cash-out feature is available on selected markets at sixes6, allowing you to settle a bet before the event concludes. The cash-out value offered will typically be lower than the potential full payout and is calculated in real time based on current market odds. Cash-out may not be available on every market or event type. The option will be visible on your open bets panel where applicable.

A welcome bonus on sixes6 is a promotional incentive offered to new registrants upon making their first qualifying deposit. The specific bonus amount, deposit match percentage and minimum deposit threshold are stated in the promotion terms at the time of registration. Accepting a welcome bonus means accepting the associated wagering requirements — the total amount you must wager before bonus-linked winnings become withdrawable. Always read the full bonus terms before opting in.

A wagering requirement — sometimes called a rollover — is the total amount you must wager before bonus funds or associated winnings can be withdrawn as real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must wager PKR 20,000 in qualifying bets before withdrawal is permitted. Not all games contribute equally — slot games typically contribute 100% while live casino games may contribute less. Check the specific bonus terms for contribution rates.

Yes. All bonuses on sixes6 carry an expiry period, stated in the individual promotion terms. If you do not complete the wagering requirement within the validity window, the bonus and any associated winnings will be removed from your account automatically. Expiry periods vary between promotions — some are as short as seven days. Always check the promotion terms before accepting any bonus offer.

Yes. If you prefer to make deposits and wager without any bonus attached, you can opt out of promotional offers. The option to decline bonuses is typically available in your account preferences or at the point of deposit in the cashier. Some users prefer to play without bonuses to retain full withdrawal flexibility. Contact support if you need assistance adjusting your bonus preferences.

sixes6 uses industry-standard security measures including TLS/SSL encryption for data in transit, encrypted storage for sensitive account and KYC data, and role-based internal access controls. Account security is enhanced through standard authentication protocols. Users are responsible for keeping their own login credentials secure. If you suspect any unauthorised access to your account, contact support immediately and change your password.

No. sixes6 does not hold a gambling licence issued by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any provincial authority. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. sixes6 operates under an international gaming licence. Users in Pakistan are solely responsible for ensuring their use of the Platform complies with applicable local law. This is not legal advice.

To set deposit or loss limits on sixes6, log in and navigate to Account Settings, then select the Responsible Gambling tab. From there you can set daily, weekly or monthly deposit limits and loss limits denominated in PKR. Limit reductions take effect immediately. Limit increases require a mandatory cooling-off period before they become active. These tools are designed to help you stay in control of your gambling activity.

To self-exclude from sixes6, visit the Responsible Gambling tab within your Account Settings and select the self-exclusion option. You will be asked to choose a minimum exclusion period — typically at least six months. Once confirmed, self-exclusion is irrevocable for its full duration and your account will be closed immediately. Alternatively, contact our 24/7 support team via live chat or email if you need assistance initiating the process.

sixes6 customer support is available 24/7. The fastest way to reach the team is via live chat on the Platform, with typical response times of under three minutes during standard hours. You can also contact the team by email — the support address is listed in plain text in the footer of every page on this site. For responsible gambling or account closure requests, these are treated with priority and can be initiated through either channel.